If you need Case in Point (CiP) technical assistance, we are here to help Monday through Friday from 8:30 AM to 5:00 PM ET.
Phone: 1-800-227-5463, ext. 4040
When e-mailing us, please include the name of your browser and the version number.
If you are experiencing a technical issue, you may be able to resolve it yourself with the following steps:
1. Check your browser version. We support the two latest version of Chrome, Firefox, Internet Explorer, and Safari. Older browser versions are not compatible with Case in Point. Click here to determine your browser type and version, and click here to determine the most current version for any browser.
2. Verify pop-ups are allowed. The pop-up blocker must be disabled to allow for pop-ups. Use this link to learn how to disable pop-up blockers.
3. Verify cookies are allowed and try clearing your cookies. Learn how to enable cookies or clear your cookies.
5. Refresh your browser.
6. Clear your browser's cache. Learn how to clear your browser's cache here.
7. Close and reopen your browser to start a new session.